2016: A Year of Consumers

Swami Vivekananda once rightly said, “The powers of the mind are like the rays of the sun, when they are concentrated they illumine”. This power fulfills hopes, aspirations, ambitions, of one and many. With this thought process, the Government under leadership of Honorable Prime Minister Shri Narendra Modi has a constant desire to bring a positive change in governance and help common people achieve their goals and ambitions.

In the context of growth of national economy,development of the country and fulfilling aspirations of common man availability of reliable and affordable Energy plays a crucial role. Consumers from all sections of the society need energy to keep their days going. I might be heading the Petroleum Ministry, but even that doesn’t make me any less of a consumer, or diminishes my need for Energy. Hence it is the consumer in me who also drives my mind and my thought process.

The year gone by, has been a year of innovative drives wherein several path-breaking policies were introduced that had significant, positive impact on the lives of consumers. Following on that path, we are introducing various new measures to make – 2016 as the ‘Year of Consumers’.

The WHO estimates that more than 5 million women die every year in India on account of using polluting cooking fuel. This is unacceptable for the present Government. We have set ourselves a target of providing LPG connection to additional 10 crore households in next 3 years. Already several hundred villages have been declared smoke free with LPG connection provided to each household in the village in last one year. I seek cooperation from all,especially from the Gram Panchayats, to take initiative on this line to get their villages moving towards this direction.

Last year, millions of people surrendered their LPG subsidy and are still continuing to do so , under the #GiveItUp Campaign. This has greatly supported the Government’s vision of LPG expansion in rural areas. As promised by Hon’ble Prime Minister the money saved was utilized to provide LPG connection to more than 50 lakh BPL households so far. This is not merely about providing LPG connections; rather, with this, more than 50 lakh women and their families have been empowered to lead healthier lives.

With increasing number of consumers, comes a greater demand for energy. To address this, we have set a target of opening 10,000 new LPG dealerships in 2016 all across India in addition to the existing 16,000. Similarly, we are planning to introduce schemes like payment by easy installments (EMI’s) for those availing new LPG and PNG connections. User friendly light weight plastic and transparent cylinders of various sizes will also be introduced in 2016. Cylinders of small sizes (5kg and 2 kg) will be made widely available which will bring greater convenience to smaller families,students etc.

2016 will also witness special emphasis on making petroleum products available in a smooth manner in hilly,remote areas and various islands. I am aware of the difficulty being faced by consumers in these areas to get LPG,petrol and diesel. I am aware that consumers in many islands in Andaman and Nicobar Islands pay as high as 33% higher amount to get petrol and diesel.

We live in a technology enriched world today, which has opened up new ways of connecting with people. Taking this into account, greater emphasis is now being laid on linking governance with online platforms and social media platforms like Facebook & Twitter to address the concerns of the consumers. I try to use these media outlets as much as possible to share my thoughts and views as well; this blog is a similar endeavor.

ONline_payment_launch

We have made attempts to provide LPG through consumer integrated online solution for all services including supply of cooking gas and tracking their delivery by visiting – www.MyLPG.in. We have already introduced online booking of LPG cylinder and online registration for new connection and also online payment for refill of cylinder. During the first month of 2016 itself, we have launched online payment facility for refill of cylinder and a round the clock LPG helpline number 1906 has been launched for immediate assistance to consumers in case of LPG leakage. Transfer of LPG connection from one place to another and also from one company to another will be made a hassle free affair. There will be more focus on addressing the grievances in a time-bound and transparent manner this year. We also plan to install touchscreens in prominent places like railway stations, airports, malls, to provide seamless services to the LPG consumers.

The idea behind these initiatives is to provide world class facility in marketing of petroleum products at affordable price. The idea is also to target subsidies in LPG and Kerosene to reach those who actually deserve it. And at last the idea is to gear the systems to rise to the occasion and meet expectations of consumers by connecting with them and make 2016 and years to come, fruitful and energy rich for all.

I also seek your ideas, suggestions and proposals to bring in new mechanisms and policies to make successful our resolve to make 2016 a year for Consumers. This blog, the online platforms of Ministry and the online discussion forums at mygov.in and mylpg.in are open for your valuable inputs.

Jai Hind

9 Comments

  1. Thanks for your initiative Sir ,My suggestions are : opening up LNG stations to curb pollution as well as reduce logistic cost .Instead of putting kiosks at airport if can be placed at Panchayats or post offices it could reach the needy .The helpline should be designed to work in all language for all section to get benefit.2 kg n 5 kg cylinder to made a fast moving consumable product so that should be available at grocery shop.

  2. Govind Kumar Gupta

    February 4, 2016 at 10:42 pm

    Namaste ji.i have few suggestions as you asked, I am in lpg stoves distribution for 30yrs in Tamil Nadu.
    It would be better if new agency in blocks even town panchayat level. Since big city and town had many agency. To reach out to real user.
    Existing customers from village have connections in town or suburbs agency should transfer to new agency.
    1988 Sudha Joshi report given some valuable suggestions or guide line for city, 12000 consumers and town or muffssil 8000 respectively. Unfortunately didn’t come to force even after 27 years.
    In cities gas gowdown is a problem, we can think about buffer godown.
    Delivery also a problematic now days particularly tips to delivery boys. I think tips legitimate and fix an amount so malpractice can combat.
    Many suggestions are there.

  3. Shiv kumar jaiswal

    February 4, 2016 at 11:21 pm

    Hi sir apke help ki jarurat h mjhe me gareeb family se hu papa kisan h or me BCA complete kar chuka hu 2014 me govt job ki tayari kar rha hi lekin pase bahut jada lag rhe h coaching me jo ki mere ghar ki sthiti thik nhi h apse mera hath jodkar nivedan h ki govt job ek chhoti se provide krne ki kripa kare taki hum jase gareeb logo ka bhi kalyan ho jaye thank u
    Shiv kumar jaiswal village raksha manpur dist. Umaria mdhaya pradesh 484665
    Contct no.9630687154

    • Technology enrichment as you so rightly pointed out should be harnessed for the greater good. Can we link the jandhan, literacy mission, beti bachao-beti padhao and skill India campaigns with the ‘give it up’ campaign? The 50 lakh BPL families who have been given LPG connections can be part of this reach out, a holistic CSR effort of the oil marketing PSU’s perhaps?

  4. Pavan kumar B S

    February 5, 2016 at 6:30 pm

    Your efforts of modernisation & transparency in all your actions is appreciated . The LNG stations to reduce Pollution & to make smoke free villages is a Nobel thought with action . With respect to LNG , to get permition on NOC and grants , it is a Herculean task sir. Kindly simplify the requirements which will help more LNG bunks in all states and totally reduce the pollution.

  5. Domestic consumables usedby common man hitherto like food grains, oil,  fuel etc are of a different grade compared to what used by higher echelons of society in terms of quality, Utility and price . This is due to common man following old practices without much change.
    It is very heartening to see the government has gone in to very root of the problems and ventured boldly into areas hitherto thought impossible to uplift health of common man. This is being done by identifying and removing the  root causes creating health issues.
    Among the fuels used for domestic purposes like wood, kerosene, LPG etc , LPG is one which has proved safe, reliable and convenient fuel with added health benefits. Being recent and different structural properties compared to other fuels, it has made inroads replacing other fuels only in life styles of affordable class of the society mainly in urban areas. This is also due to complex issues involved in making LPG available at the doorstep of consumers.
    At last it looks like a reality that LPG will reach most citizens due to  efforts put in place by reforming procurement, processing,  packaging ,distribution, after sale issues etc. This is a mega task and is bound to face hurdles and teething problems.
    With ‘ Smokeless’ villages started taking shapes in hundreds across the country in no time , LPG is bound march ahead and will reach every nook and corner of our country.
    Let all of us do our bit to support the gigantic task of the government and OMCs to reach the goal at the earliest to make 2016 as an year of real change.

    Nagaraj, JN Enterprises, Indane LPG distributor , Bangalore

  6. Domestic consumables usedby common man hitherto like food grains, oil,  fuel etc are of a different grade compared to what used by higher echelons of society in terms of quality, Utility and price . This is due to common man following old practices without much change.
    It is very heartening to see the government has gone in to very root of the problems and ventured boldly into areas hitherto thought impossible to uplift health of common man. This is being done by identifying and removing the  root causes creating health issues.
    Among the fuels used for domestic purposes like wood, kerosene, LPG etc , LPG is one which has proved safe, reliable and convenient fuel with added health benefits. Being recent and different structural properties compared to other fuels, it has made inroads replacing other fuels only in life styles of affordable class of the society mainly in urban areas. This is also due to complex issues involved in making LPG available at the doorstep of consumers.
    At last it looks like a reality that LPG will reach most citizens due to  efforts put in place by reforming procurement, processing,  packaging ,distribution, after sale issues etc. This is a mega task and is bound to face hurdles and teething problems.
    With ‘ Smokeless’ villages started taking shapes in hundreds across the country in no time , LPG is bound march ahead and will reach every nook and corner of our country.
    Let all of us do our bit to support the gigantic task of the government and OMCs to reach the goal at the earliest to make 2016 as an year of real change.

    Nagaraj, JN Enterprises, Indane LPG distributor , Bangalore

  7. Anjali kudtherker

    February 8, 2016 at 8:48 pm

    The idea of expanding rights of consumers is indeed a very noble thought .Moreover , the Smokeless villages initiative is also a good venture. But the same provision can be made to the people through setting up solar power or thermal power generations and bio gas plants,which according to me is not hazardous , is smokeless and efficient at the same time.By adopting this we will not only be providing a sustainable energy source but also be utilising the natural resource to the optimum .Instead of depending on foreign nations ,why don’t we produce energy on our own ?The funds to procure petroleum by import can be channelised to other productive activities which will increase the GDP of India.

    Anjali kudtherker
    Coorg
    Karnataka.

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